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Each company needs a different approach to customer service depending on business specific: at the low-cost/low-price, customer service expectations are minimal while at the high end, winning requires superior service.

Visionware IT systems deal with the issue of industrial transition into value- and service-based business, and offers a managerial tool on how customer value is turned into profitable business. The new business model construct based on the service-dominant approach analyses customers as value co-creators, not as targets of selling. We responsible construct points out the importance of the understanding of customer context and the fostering of collaborative interaction with customers and highlights an effectual way of using a firm’s resources: one and the same resource can be more or less valuable depending on how it is used.

Business and technology trends have driven immense changes in the transportation sector over the past three decades. The information age, with its introduction of sophisticated databases that can track inventory...


Each company offering professional services depends on the ability to create and deliver services which is critical for the success of the business success…


The transformational impact of digitization (the mass adoption of connected digital technologies and applications) continues to drive telecommunications operators’ most critical strategic...


The challenges generated by the development of e-commerce, B2C deliveries, delivery and cash management and CRM platforms are among the Visionware focus solutions for the Courier industry...


Visionware Solutions are focusing on the pressing challenges of the FMCG industry like: Sustainability, Shrinking margins, Effective supply chain management and Emerging markets …


With shrinking margins, availability demands increasing, and competition intensifying, wholesale distributors need to dynamically respond to a changing market and customer demands.

The biggest trend identified for the coming year regarding the technologies necessary for successfully running a Warehouse, is Integration to connect the real-time logistics data to all of other systems…